DASH Telephony is an optional add-on module to the DASH core package. It provides an interface between DASH operations and commercial telephony systems via the Asterisk open source telephony package. Click here for Telephony Licence pricing.
Adding a telephony solution to a research operation is an investment with a quick payback. The increase in interviewer productivity through the faster and more accurate dialing of outbound calls means an immediate reduction in field costs. Recordings of full and partial interviews give new options for servicing clients as well as managing field work. In sum, the integration of telephony with CATI provides a significant range of new options to improve both the working environment and the bottom line.
Asterisk Telephony System
DASH Telephony Interface
| DASH Form Integration with Telephony
DASH Menu Integration with Telephony
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Continuous Automatic Dialing
| Preview Dialing
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Mid-Case Dialing
| Live Call Monitoring
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Full Interviews to Single Questions
| Playback
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Operation
| Applications
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